New client specials are available!
Coaching for Support Teams & Organizations
Stronger teams. Better leaders. Effortless customer experiences.
This is where I work with companies and teams to build, fix, or scale CX and Support operations, without the fluff.
How I support teams and organizations:
- Fractional CX & Technical Support Leadership
- Coaching and training for Support and BPO leadership teams
- First-time manager training camps
- Building support teams from scratch
- Preparing teams to scale
- Onboarding and training program design
- Post-RIF support and operational planning
- CX strategy deep dives and execution
Plus, Coach Rios Reels & Pro Tips, short, practical coaching moments designed to reinforce leadership behaviors, mindset, and CX best practices across teams. Quick hits. Real impact.
1:1 Coaching for CX & Support Leaders
Own your role. Lead with confidence. Take your seat at the table.
This is personalized coaching for Support Leaders at any stage—new managers, seasoned leaders, or functional owners ready to level up. We focus on real-world challenges, not theory.
What we work on together:
- 100-day plans and leadership transitions
- First-time manager confidence and capability
- Scaling teams and operations
- CX and Support strategy alignment
- New product launches and GTM readiness
- Reporting, storytelling, and executive influence
- Career growth and leadership presence
Think of this as your leadership gym. We build strength, clarity, and confidence, rep by rep.
Customer Experience Advisor
Clear thinking. Real-world experience. CX that actually works.
Being a Customer Experience Advisor isn’t about slides and buzzwords; it’s about helping leaders see around corners and make smarter decisions faster.
As your CX Advisor, I partner with you to pressure-test ideas, refine strategy, and connect day-to-day support realities with executive-level outcomes. I bring 25 years of hands-on experience across frontline support, leadership, and global operations to help you avoid costly missteps and move forward with confidence.
What advisory support looks like:
- Sounding board for CX and Support leaders
- Strategic guidance during growth, change, or uncertainty
- Executive-level perspective grounded in frontline reality
- CX strategy alignment with business and customer outcomes
- Honest feedback, clear priorities, and actionable next steps
This is not about telling you what you should do, it’s about helping you see what matters most, why it matters, and how to act on it.
If you’re leading CX or Support and want a trusted partner in your corner, someone who’s been there, built that, and learned the hard lessons, I’d love to work with you.
Coaching for Job Seekers in CX & Support
Land the role. Tell your story. Win the interview.
This is for CX and Support professionals ready for their next move and wanting an edge.
Job Seeker Coaching includes:
- 1:1 Job Search Pro-Tips Sessions
- Networking strategies that actually work
- LinkedIn optimization and positioning
- Resume review with hiring-manager-level feedback
- Interview prep (I put on my hiring manager hat)
- Post-RIF transition coaching and confidence rebuilding
No guesswork. No outdated advice. Just proven strategies to help you stand out and get hired.