Let's Partner

Your Trusted CX Leader, Advisor, and Coach 

Helping Global CX Support Teams and Leaders Power

All 1-time sessions include a follow-up 20-minute session

During our 60-minute session, we explore new ways of finding that dream job in Customer Experience and Support.

What we will cover

• Networking Strategies 
• Pro Tips and how to maximize LinkedIn 
• Resume Review and Rios Pro Tips
• Job Search Game Plan 

Do you have an upcoming CX or Support interview?  

This 60-minute session is ideal for those who want a little extra coaching with preparing for their interviews.  

During our time I will wear my hiring manager hat and we will set you up for interview success!  

Are you looking to build your Customer Experience, Leadership, or Professional Network?  

Me too!  Let's connect for a virtual coffee or walk and talk.  

We can use this time to get to know each other and discuss our challenges, opportunities and possible synergies at a partnership. 

Together we will deep dive into your current Customer Support strategy to determine the best way to optimize it for customer, team, and business outcomes. 

Companies and CX Leaders are partnering with Coach Rios to consult and advise on their current Customer Experience and Support strategy or to help mentor and coach their current CX Leaders and team. 

Coach Rios provides coaching and mentoring sessions to Customer Experience Leaders and teams to help them uplevel their skills, improve performance, and maximize impact.

Fractional Customer Experience, Technical Support Leadership

I can assist you with talent management and specific project activation (including strategic workforce planning) or team/ individual start-up, management, or evaluation.

BPO Leadership Training

I will work with and coach your nearshore/ overseas leadership team supporting them in any operational area from Frontline Support to Backoffice Operations success.  

Reduction in Force Coaching

Reductions in force are never easy.  Providing your former CX and support team employees with support to land their next role is the compassionate thing to do.  

I offer 1:1 coaching in the areas of job search pro-tips, networking, and resume review for your off-boarding CX employees. 

Customized 1:1 Coaching Program for new and current CX & Support Leaders

Support with special projects and initiatives

• Building and executing a 100-day plan
• First-time Manager Training Camp
• Building a Support Team from scratch 
• Preparing to Scale the Team and Operation
• New Product Introduction and Go To Market Readiness
• Creating a New Hire Training Program (Onboarding) 
• Product Feedback and Story Telling (Support Reporting) 
• Post-RIF Support and Planning 
• Rios Pro Tips