25th-anniversary new client specials are available!
Support for Companies
Fractional CX & Technical Support Leadership
Need leadership for your Customer Experience or Support team without the full-time overhead? I step in to help with talent management, project activation, team start-ups, management, and evaluations. From strategic workforce planning to building high-performing teams, I’ve got you covered.
BPO Leadership Training
Your nearshore or offshore leadership team doesn’t have to navigate challenges alone. I coach leaders across all operational areas—Frontline Support, Back-Office Operations, you name it, to drive measurable results and operational success.
Reduction in Force Coaching
Let’s make tough transitions human. I provide 1:1 coaching for CX and Support team members impacted by reductions, helping them land their next role with confidence. We cover job search strategies, networking, resumes, and real-world “Rios Pro Tips.” Compassion meets results.
CX Team and Support Leader Coaching Program
CX Team & Support Leader Coaching Program
Tailored 1:1 coaching for new and current CX & Support Leaders, designed to accelerate impact. Special projects and initiatives I support include:
- Building and executing a 100-day plan
- First-time Manager Training Camp
- Building a Support Team from scratch
- Preparing to scale your team and operations
- New Product Introduction & Go-To-Market Readiness
- Creating a New Hire Onboarding Program
- Product Feedback & Storytelling (Support Reporting)
- Post-RIF Support & Planning
- Rios Pro Tips
CX Strategy & Coaching Session
We’ll take a deep dive into your current CX strategy and map out how to optimize it for customer, team, and business outcomes. Companies and leaders partner with me for consulting, mentoring, and coaching to elevate their strategy, their people, and their impact.
Virtual Coffee or Walk and Talk
Want to grow your Customer Experience, leadership, or professional network? Me too! Let’s connect for a casual virtual coffee or walk-and-talk to share challenges and opportunities and explore potential partnerships.
Job Seeker Pro-Tips Session
A 60-minute session to help you land your dream CX or Support role. We’ll cover:
- Networking strategies that actually work
- LinkedIn optimization & Rios Pro Tips
- Resume review and improvement
- Job search game plan
Interview Prep Session
Got an upcoming CX or Support interview? In this 60-minute session, I put on my hiring manager hat and prep you for success, so you walk in confident, ready, and fully equipped to impress.