25th-anniversary new client specials are available!
CX Support Leader & Coach
Helping Customer Experience and Support Teams and Leaders power up and own their seat at the table!
RIOS MGMT
Mission
To partner with Customer Support Leaders to achieve their goals, work through team and organizational changes, and unlock their superpowers.
I hope that by sharing my 25 years of experience and lessons learned, other Support Leaders can achieve their career goals and own their seat at the table!
Services
If you are starting your Support Leader career or are a 15-year professional looking for some pro tips regarding a specific challenge. I can, and want to help you.
I offer coaching services ranging from single-pro-tip sessions to ongoing relationships.
Approach
I take a partnership approach to consulting. I work closely with you to understand your needs and develop a customized program tailored to your unique opportunities and challenges. My approach is transparent, purposeful, and designed to help you grow, succeed, and build upon your strengths.
We will review the "Why" for everything.