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CX Support Leader & Coach
Helping Customer Experience & Support Leaders Power Up and Own Their Seat at the Table
Mission
I’m here to help Customer Support Leaders crush their goals, navigate team and organizational changes, and unlock the superpowers they already have. With 25 years in the trenches of Customer Experience and Support, I’ve learned the lessons so you don’t have to stumble over the same hurdles. My goal? To help you grow, lead with impact, and confidently own your seat at the table.
Services
Whether you’re stepping into your first Support Leader role or a seasoned pro looking for a fresh perspective on a tricky challenge, I’ve got you. I offer coaching that fits your needs, from single, high-impact sessions to long-term partnerships designed to transform your leadership game. Let’s cut through the noise and focus on what actually works.
Approach
Think of me as your co-pilot. I partner with you to understand your challenges, map out your opportunities, and create a program that’s all about you, your team, your goals, and your growth. My approach is transparent, practical, and designed to amplify your strengths. And yes, we always start with the “Why.” Because when you know why, everything else becomes way easier.