25th-anniversary new client specials are available!
CX Support Leader & Coach
Helping Customer Experience and Support Leaders own their seat at the table
RIOS MGMT
My Mission
To partner with Customer Support Leaders to achieve their goals, work through team and organizational changes, and unlock their superpowers.
My hope is by sharing my 25 years of experience and lessons learned other Support Leaders can achieve their career goals and own their seat at the table!
My Services
If you are just starting your Support Leader career or a 15-year professional looking for some pro tips regarding a specific challenge. I can, and want to help you.
I offer coaching services ranging from single pro tip sessions to ongoing relationships.
My Approach
I take a partnership approach to consulting. I work closely with YOU to understand your needs and develop a customized program that is tailored to your unique opportunities and challenges. My approach is transparent, purposeful, and designed for you to grow, succeed, and build from.
We will review the "Why" for everything.